Analysis of Public Service Effectivity of Traffic and Road Safety

The title of this article is “Analysis of Public Service effectivity of Traffic and Road Safety”, by conducting evaluative study at Police Command of Dili municipality, in the Dili Traffic and Road Safety Section. The objective of this study is to find out how the effectivity of the public service of traffic and road safety at the police command of Dili municipality and what are the supporting and inhibiting factors to the effectivity of public service of traffic and road safety at Police Command of Dili municipality. The theory of Administration, public administration and the effectivity of public service have been applied in order to discover and the solution of the phenomena of public service effectivity of traffic and road safety. The explanatory qualitative method had been applied in order to fine the solution of the problem in this scientific journal. The data has been collected from primary and secondary data source, it’s obtained through interview with customer and the effective member of traffic police, observation of researcher and the relevant document. The result of this research indicated that nowadays, the effectivity of traffic and road safety public service at Police Command of Dili municipality viewed from objective attainment, integration and adaptation of organization in dealing with the both internal and external organization problem were not effective, although, exist the administrative service form such as the public service of Issuance of Loss Certificate, which can be said effective with the service that easily, rapidly and punctual. There were supporting and inhibiting factors to the effectivity of public service of traffic and road safety at traffic and road safety section of Police Command of Dili municipality such as the characteristic of organization, environment, civil servant and management. Dili municipality police command is necessary prepare the certain operational plan for traffic, improve the service system, increase the volume of socialization, communication, development and adaptation also innovation according to science and technology development. For Academic community as well as others interest part need to deeply research in this area to improve public service theory in the future.

Keywords: Effectivity, Service, Public, Traffic, Road Safety.